Ivanti Neurons
Incident
Search Term: And
Is UnRead | Incident | Priority | Customer | VIP | Dex Score | Summary | Status | Progress | Location | Team | Owner | Service | Category | Source | Created On | Modified On |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 10244 | 3 | Karen R Davidson | False | Remote control for projector in Boardroom is are missing | Closed | 5 | Western Europe | Service Desk | JClerk | Facilities Management | Missing Item | 01/12/2025 09:13:48 | 01/18/2025 09:40:48 | |||
| 10325 | 3 | Marcia S Hendric | True | Cannot get into email - says invalid credentials have been supplied | Closed | 5 | Canada | Service Desk | JClerk | Email Service | Account Lockout | Phone | 03/07/2025 18:40:00 | 03/17/2025 01:02:00 | ||
| 10073 | 3 | Sharon Lowe | False | Check the printer | Closed | 5 | East Coast | Service Desk | JClerk | Printing Service | Printer Failure | Phone | 09/19/2024 13:16:37 | 09/25/2024 13:43:37 | ||
| 10137 | 3 | Bob M Levitt | False | Needs password reset. | Closed | 5 | Western Europe | Service Desk | JClerk | Desktop Service | Account Lockout | Phone | 11/01/2024 12:44:00 | 11/06/2024 17:17:12 | ||
| 10138 | 3 | Tom G Jordan | False | Training room in building 4 does not have adequate wheelchair access. | Closed | 5 | West | Service Desk | JClerk | Facilities Management | Facility Safety | Phone | 11/02/2024 04:51:19 | 11/07/2024 04:47:00 | ||
| 10096 | 4 | Heather A Walsh | False | My voicemail box is full and it says it is unavailable when I try to access it. | Closed | 5 | West Coast | Service Desk | RThomas | Communications Services | Voicemail Issue | Voice Mail | 10/04/2024 23:57:14 | 10/12/2024 01:45:14 | ||
| 10409 | 3 | Pam J Emerson | False | Cannot open Powerpoint presentation in Office 2010 | Active | 3 | West Coast | Service Desk | RThomas | Desktop Service | Desktop Software | Phone | 05/03/2025 04:28:38 | 07/13/2025 02:04:28 | ||
| 10917 | 3 | Administrator Admin | Daily Backup Failure | Closed | 5 | USA | Service Desk | Self.Service | Service Desk | Service Desk | Phone | 07/15/2025 09:11:14 | 08/02/2025 04:53:12 | |||
| 10040 | 3 | Gregg D. Kirk | False | Forgot password, account locked out | Closed | 5 | Northern Europe | Service Desk | RThomas | Desktop Service | Account Lockout | Phone | 08/28/2024 09:25:02 | 09/01/2024 06:48:26 | ||
| 10026 | 3 | Gary A Richards | False | Network Cable broken, cannot access network | Closed | 5 | Northern Europe | Service Desk | JSmith | Desktop Service | Hardware | Self Service | 08/18/2024 23:47:00 | 08/22/2024 13:13:24 | ||
| 10435 | 3 | Richard M Wright | False | My employee badge never works on Monday. | Active | 3 | Central | Service Desk | RThomas | Facilities Management | Facility Security | Self Service | 05/20/2025 15:30:47 | 07/11/2025 19:18:28 | ||
| 10443 | 3 | Tom G Jordan | False | Cannot connect to VPN | Active | 3 | West | Service Desk | JClerk | Mobile Communication | Connectivity | Phone | 05/26/2025 00:26:47 | 07/11/2025 09:50:28 | ||
| 10453 | 3 | Robert S Knowles | False | Error message saying mailbox is corrupt | Resolved | 4 | Eastern Europe | Service Desk | SDavis | Email Service | Corrupt Mailbox | Self Service | 06/01/2025 17:36:42 | 06/08/2025 05:02:00 | ||
| 10264 | 2 | Gregg D. Kirk | False | There is a bird trapped in the office. | Closed | 5 | Northern Europe | Service Desk | SDavis | Facilities Management | Facility Safety | Phone | 01/25/2025 19:33:39 | 01/31/2025 20:37:36 | ||
| 10394 | 3 | Marcia S Hendric | True | Email is not working | Active | 3 | Canada | Service Desk | JSmith | Email Service | Client Failure | Phone | 04/23/2025 02:43:27 | 07/13/2025 19:49:28 | ||
| 10123 | 2 | Marcia S Hendric | True | E-mail is down | Closed | 5 | Canada | Service Desk | JSmith | Email Service | Account Lockout | Phone | 10/23/2024 03:06:00 | 10/30/2024 04:00:00 | ||
| 10111 | 4 | Allen W Cope | False | Email problem on mobile smart phone | Closed | 5 | East Coast | Service Desk | SDavis | Mobile Communication | Connection Failure | 10/15/2024 01:42:31 | 10/19/2024 05:45:31 | |||
| 10417 | 3 | Bob M Levitt | False | Creating the new incident in application | Resolved | 4 | Western Europe | Service Desk | RThomas | Email Service | Account Lockout | Phone | 05/08/2025 13:24:29 | 05/12/2025 15:11:00 | ||
| 10484 | 3 | Lisa K Miller | True | Outlook Inbox is frozen | Resolved | 4 | Central | Service Desk | JSmith | Email Service | Account Lockout | Phone | 06/22/2025 13:13:00 | 06/23/2025 20:58:00 | ||
| 10141 | 3 | Pam J Emerson | False | Training room in building 4 does not have adequate wheelchair access. | Closed | 5 | West Coast | Service Desk | RThomas | Facilities Management | Facility Safety | Phone | 11/04/2024 05:12:50 | 11/13/2024 07:00:50 | ||
| 10475 | 1 | Administrator Admin | False | Print job has not arrived yet. | Closed | 5 | USA | Service Desk | JClerk | Printing Service | Missing Item | Voice Mail | 06/16/2025 12:10:25 | 08/02/2025 04:53:12 | ||
| 10279 | 3 | Todd G Diggins | False | Email Inbox hangs | Closed | 5 | West Coast | Service Desk | RThomas | Email Service | Account Lockout | Phone | 02/04/2025 21:18:00 | 02/14/2025 06:41:00 | ||
| 10326 | 3 | Sharon Lowe | False | E-mail is down | Closed | 5 | East Coast | Service Desk | JClerk | Email Service | Account Lockout | Phone | 03/08/2025 10:47:00 | 03/14/2025 13:19:00 | ||
| 10079 | 3 | Robert S Knowles | False | User reports online payroll site is down and needs access immediately. | Closed | 5 | Eastern Europe | Service Desk | SDavis | Payroll Administration | Connectivity | Phone | 09/23/2024 13:58:18 | 09/29/2024 14:25:18 | ||
| 10502 | 2 | Ron B Thomas | False | Reporting network Access Time Out | Logged | 1 | Canada | IT | FRS_Jyothi | Network Service | Network Folder Failure | Phone | 07/04/2025 15:19:09 | 08/02/2025 04:53:12 |